URGENT: Cell Phone Repair Technician *** HAMILTON, ON
Date Posted September 9 2018, 18:35
|Contact Information: shahbaz|
Cell Phone Repair Technician
Email: ssaleem1122 (at) yahoo.com
|Description: We are looking for customer service focused Phone/Computer Repair Technician to join our team. This is a new position that will play a key role in enhancing our customer’s experience. You use your problem-solving skills to assure customers of swift resolutions to their device's technical problems. You carryout fault diagnosis to improve the quality of phones, make repairs when required and keep customers informed about services including warranty coverage. You fulfill service commitments and you offer guidance and share knowledge with both customers and coworkers alike.|
Demonstrate outstanding customer service and relationship building for fast, courteous, friendly service
Perform diagnosis using the tools and processes provided
Manage customer service issues including trouble shooting of the device, identify the problem, and facilitating the repair
Own the administration and follow up of the warranty and repair processes including parts and customer unit inventory (ordering, receiving, shipping)
Maintain productivity standards with regards to quality service and customer satisfaction
Educate customers on how to use their products more efficiently and effectively
Be a team player by supporting and being there to help your team
Ability to maintain exceptional customer service standards
Experience operating, troubleshooting and repairing mobile phones or electronics
You have an aptitude for acquiring skills in technical repairs and an eagerness to learn
Ability to work independently with excellent organizational skills
You have excellent time management skills and can make decisions quickly
Flexible with your schedule and your work hours will be based on business needs
***** Product focused technical training will be provide to the right candidate.
***** TEXT or EMAILS ONLY********
Phone: 226 246 ONE FIVE FOUR ON|
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