Location: Amidst a glow in the sky.
Posted on: 21-09-12 13:56:18
Just wanted to share my experience with fellow Canadiandeseez..
My microwave stopped working August this year. We had bought it for 119 + tax some 2.5 years ago so decided to toss it out (repairs are usually costly). Last minute I thought of checking the warranty plans...
Manufacturer had 2 years of warranty. Found out that I had bought it on my Amex card.
Decided to call Amex, they usually cover an additional year. They asked for a quote to be repaired.
Called the Amex recommended repair company, they said they only provide quotes via service calls at home. Charges 50+tax
Checked with Amex, they said they will cover the service call, but need written estimate of repair.
Service guy came in, gave a quote of 125 + tax. Also charged 50 + tax for service call.
Sent service call receipts + estimate to Amex, original Microwave receipt, Amex statement, buyers manual warranty page, via scan / email.
Amex refunded 119 + tax (original price I paid for microwave) and 50 + tax (cost for service call) as the cost of repair was more than the price paid.
It was all hassle free..Amex refunded 192$ for a 135$ appliance.
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George Malley: Hey, would you, uh, love me the rest of my life?
Lace Pennamin: No. I'm gonna love you for the rest of mine.
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Location: God's own country
Posted on: 21-09-12 13:58:31
Nice experience !
Hope it will help others.
Peace
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I am a Gents and not a Ladies.
I have already decided that will buy all electronics and home appliances using amex card !
Thanks for sharing.
