An award should go to the United Airlines gate agent in Denver for
being smart and funny, and making her point, when confronted with a passenger
who probably deserved to fly as cargo.A crowded United flight was canceled.
A single agent was rebooking a long line of inconvenienced travelers.
Suddenly, an angry passenger pushed his way to the desk. He slapped his
ticket down on the counter and said, "I HAVE to be on this flight and
it has
to be FIRST CLASS."
The agent replied "I'm sorry sir. I'll be happy to try to help you, but
I've got to help these folks first, and I'm sure we'll be able to work
something out."
The passenger was unimpressed. He asked loudly, so that the passengers
behind him could hear, "Do you have any idea who I am?"
Without hesitating, the gate agent smiled and grabbed her public
address microphone. "May I have your attention please?" she began, her voice
bellowing throughout the terminal. "We have a passenger here at the
gate WHO DOES NOT KNOW WHO HE IS.
If anyone can help him find his identity, please come to the gate."
With the folks behind him in line laughing hysterically, the man glared
at the United agent, gritted his teeth and swore, "F*** you!"
Without flinching, she smiled and said, "I'm sorry, sir, but you'll
have to stand in line for that too."

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ani