Well digressing a bit, with the pace Chidambaram's Govt marching, AIR INDIA will soon be an extinct species as this will be privatized and hit the market with a different name.
As far claims, Consumer court is the way. But the irony is the customers have unknowingly agreed to most of the terms through the fine prints in their ticket that serve as an agreement. Still, you should consider fighting this case in the Consumer court, if possible in the city where the ticket is purchased. If this happens to be a small town, availing legal services will be less but the other side will be shaken like hell...
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The cowards never started,
The weak died on the way,
Only the strong arrived.
http://www.youtube.com/watch?v=_yK1i9cLAMM
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