To get credit, they do not go far back, just a month or so....so we have to remember every month to call them and ask for credit....what a pain...

G3 telecom has the worst customer service.

Higher US/Canada and international rates.
\"All circuits are busy\" has become a daily routine.
Calls to US dont go through G3 telecom where as Regular Bell/Rogers phone you can dial the same number.
Calls to CSRs are not logged or messages conveyed via texts
Very poor technical support. ("This problem can be resolved from somewhere between 1hr and 72 hrs from now." Guys I have to make a business call NOW!!
Irregular billing (Other customers had this issue, not me, but raises more questions in my mind, that I should check my previous bills!!)

I discontinued my service today.

Pantar

All companies here charge for 1 min once the call is connected and you hear the phone ringing on the other side.

Comwave used to credit all such calls if you call them after the invoice is raised. Sometime back they changed the system. No they do not charge anymore for such calls. You don't need to call them anymore system takes care of it automatically.

Not sure about other providers but charging for 1 min is normal practise.

Just sharing my knowledge due to my job experience. Not favoring any telco here (honestly).

There is always three entities in a voice call, one the phone company / the operator who is providing you the service of making a long distance/international call, second; the call receiving network/operator (the network to which your call is made) and the most important entity is the middle guy which in telecom industry is called as interconnect partner or International carrier (IC). It is this entity which is technically facilitating the connection between the caller and receiver to get connected, and so if this entity is providing inferior quality of service the so called dropped calls mostly take place. As most of the IC these days uses packet switching(VoIP) instead of circuit switching and the bandwith of the IC has a bigger role to play, so if the allocated band with is not sufficient or at that point of time traffic is overloaded then quality of voice reduces and some time the call drops. Now comes the question of billing/ charging, this is how it works; when the IC acknowledges the handover of the call the switching system of the call originating network generates a call record and based on the charging rule defined by the operator it charges, in this case of G3 i believe they have a 60 sec charging principle perhaps so the call is getting charged flat for 1 minute.

Some time this call drop may happen at the receiving operator as well due to their faults like said overloading of that particular exchange / switching subsystem etc.

Yes from customer side its the Operators liability to refund such charges and deal properly with the IC. As VoIP is cheaper to deliver IC's are able to deliver at a fraction of the price in comparison to conventional circuit based technology and so the quality will remain little inferior. So if your calls are better quality when you are paying more is due to the fact they are using mostly circuit switching or they have invested properly on VoIP infrastructure

Hope this would help you understand the basic idea of how the voice call takes place and what is the inter relation between the price, quality and distance.

If there are more techie friends here can shed more light to this. I tried my best to describe the subject in a simple English as much was possible for me. Other comments are welcome.

this 'generic' telecom industry rule is no excuse for g3's Service and rates..

In many EU countries the telecom services provider is bound by something called Guaranteed QoS (quality of service) , so by which such incidents do not take place and even if it does the systems are supported to refund such charges automatically. As far as G3 is concerned I am not aware what terms and conditions are mentioned in the agreement which is agreed while subscribing or buying the service from them. So from legal point of view more information is required to address this issue. I believe there should be something called consumer protection law which can address these kind of irregularities of poor QoS and charges for such services.

Consumer is always a King, but only if the King know how to roar , use his powers and how to apply it, else its only a Bakra for big corporates