Help! Account referred to collection agency for unknown reason.
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Trying to get hold of CSRs and their (brainless but more powered) supervisor's is just adding more to your frustration plate.
Instead, as other CD members advises, go ahead and document your tries to get in touch with the co. to resolve.
Apart from writting letter, meet one of the lawyer (most of the lawyers, will give you a 30 min. free consultation) to get more ideas on what you can do to get such people straightened.
Just another thought passes by my mind and I would do, personally, if I am in your shoes (had such experience with Fido cellular last year), is to track and trace your phone calls to them. i.e. The detailed bill statement showing that you called and were on phone (either waiting or talking) to them for N number of minutes and the CSR (lot of times, their SUPs too) hung up ... etc etc.
Hope this helps.
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Like you - a Canadian .. but still DESI 
Internet is great! I accidentally got following information from internet:
Kevin Crull
President - Residential Services (Expressvu satellite TV, Sympatico internet, and wireline phone)
kevin.crull@bell.ca
ph: (416) 581-2923
fx: (416) 593-1338
Executive Assistant: Jacqueline Fowler
(416)-581-2953
jacqueline.fowler@bell.ca
Wrote to this guy. Within 30 mins received a call from his office. And within next 30 minutes he dug out all the information. The charges were for a jack that they had installed on Aug 15, 2007 when they put internet connection. Dry loop internet sales rep had told me that there will not be installation and activation charges.. Anyway the guy was nice. And important of all that I finally know why I should pay $110 to Bell. Writing a check now to bell!
It took 100 hours of time to get the info that was available within few minutes.
Thanks to you all for great info!
Vipeen
Quote:
Originally posted by mona_u
Wrote to this guy. Within 30 mins received a call from his office. ....
It took 100 hours of time to get the info that was available within few minutes.
Thanks to you all for great info!
Vipeen
Congratulations !!!
Finally, WRITING actually worked better than CALLING...
Hopefully you have in writing from them that the collection agency will be suitably notified and you will not be harrassed further. Also, please care for any additional or late payment charges that may apply.
I know this must have come as a great relief, but it is also important to finish the job 'completely'.
Hiren
Location: God's own country
Posted on: 07-01-09 18:32:36
Quote:
Originally posted by mona_u
Wrote to this guy. Within 30 mins received a call from his office. And within next 30 minutes he dug out all the information. The charges were for a jack that they had installed on Aug 15, 2007 when they put internet connection. Dry loop internet sales rep had told me that there will not be installation and activation charges.. Anyway the guy was nice. And important of all that I finally know why I should pay $110 to Bell. Writing a check now to bell!
It took 100 hours of time to get the info that was available within few minutes.
Thanks to you all for great info!
Vipeen
Your reply is very confusing.
Did they install the jack for the internet conenction at your request. Do you have the internet connection from BELL currently? (your first post does not mention this and you say that you were surprised to see a bill from Bell and now you say that you will pay $110 admitting that the jack was put at your request).
Again, you donot pay to Bell but to the collection agency as the file has been transferred from Bell to the collection agency and BELL may not have your record on file. While you sort out the mess from the collection agency, there is a chance that it may be entered in your credit bureau. I say this with some experience. Once I had paid my traffic ticket fine to the City and after that I got a court order to pay the traffic fine to the court. Since I has already paid my fine to the city, I left it at that. A month later they suspended by driver's license and I also received a refund of my fine from the city. I had to pay to the court + $150 for reinstallation of my drivers license + actually drive for 2 weeks without the license as I has to report to work for a living... So it is not as simple as your might think.
Peace by TK
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I am a Gents and not a Ladies.
Furthermore, if you were originally told that there would be no charges, they can't bill you now.
All companies are required to maintain recordings or transcripts of customer service calls.
If you dispute the charge with Bell, they should be able to pull out the original customer service call when you were sold this product and were offered a free installation/activation and rescind the charges.
And TK is right that your payment is now due to the collection agency and not Bell.
You may be able to coordinate with both the parties (Bell and Agency) so that you can pay to bell and they remove this account from collection, but it will take a lot of time, phone calls and back and forth.
I feel your pain.
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"Mah deah, there is much more money to be made in the destruction of civilization than in building it up."
-- Rhett Butler in "Gone with the Wind"
Sorry for the confusing reply TK. I still have internet service form bell and the internet bills are paid upto date. It looks like Bell Telephone and Internet do not talk well with each other. I still remember a conversation with CSR asking me to ignore the bill since they do not see anything due. I never asked for telephone service.
But again thanks for the valuable advise on Paying to collection agency. Despite the promise from the senior exec that they will inform collection agency I feel like making payments to both Bell and iQore and get over with this whole thing.
Patrick, I am so exhausted now that I don't feel like talking to any CSR over phone.
Regards,
Vipeen
