60 Air India passengers offloaded due to overbooking Mumbai-London-Chicago
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Location: Western Hemisphere
Posted on: 09-01-08 14:13:32
Quote:
Originally posted by puttoo
I have flown both AI & IA on international flights and have found them generally ok. You have to remeber that a lot of people on these flights are also government babus and labourer (especially on gulf sector).
Regarding off loading, this is a reality in air travel. I have found out the best way to aviod any problems is to arrive at the airport before they open the counter. That way you are right in front when they start chek in. Very rarely will you be asked to pay for extra baggage also if you are right infront.
Have had good & bad experience with almost all airlines.
I agree. You will have both good and bad experiences with any airline. However, the difference in the airline arises at how the airlines handle when you are in a bad situation.
In 2005, when my wife flew to India, due to departure delays at JFK on Kuwait, she missed the IA flight out of BOM. IA did absolutely nothing to help her out. Finally she decided to try Jet Airways who honored her IA ticket and put her on their flight to her destination.
During one of my trips to Germany, I had a 40 min connection in Amsterdam. KLM and NW called all the short connection passengers at the gate at AMS and assured us that our bags had indeed made to the next flight out of AMS to Germany. BTW, AMS has the finest baggage handling while Paris CDG is the worst so far.
This kind of service is probably unthinkable with AI and IA.
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Dimple2001
AI still operates under the Govt. carrier mode... most employees behave like govt. babu's and I doubt if there is any sort of appraisal process for them even!
Location: Western Hemisphere
Posted on: 09-01-08 15:54:36
Now that I have bashed AI, I also want to credit the flight attendants on my flight from BOM to Paris (in 1995, see my earlier posting) for being helpful to see if there are any AI flights out of Paris to JFK. They also let us their secret that we were lied to by the gate agents in BOM and DEL about flight availabilities and said they do that on a regular basis...how nice! 
Also, there was one AI employee (out of the whole bunch) in DEL who witnessed our misery and used his AI badge (looked like some kind of a expense card) to buy us all beverages and food.
So, collectively, AI is a garbage, but there are some individuals with a heart.
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Dimple2001
