Phone bill

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mcgill002
Member since: Feb 04

Posts: 9
Location: montreal
Post ID: #PID

Posted on: 15-10-04 11:24:15

Hi Guys

I need a little too important information regarding discrepancy in my phone bill.
My phone company comwave overcharged me extra $13 in this month statement for a call thru my credit card which I made to China.
Customer service acknowledged the mistake in their part but refused to refund money and said we don’t have policy to return money and so I have discontinued my phone connection with comwave.
Please advise me what can I do in this case; can I ask any govt or public agency
to help me or to file a complain.
Thanking you all in anticipating a good advise.
Sincerely
McGill
PS:
I spoke to manager too and he also refused me to transfer the money in my credit card back....

keekyan
Member since: Oct 04

Posts: 5
Location:
Post ID: #PID

Posted on: 15-10-04 11:35:02

comwave sucks.
contact the CRTC

mcgill002
Member since: Feb 04

Posts: 9
Location: montreal
Post ID: #PID

Posted on: 16-10-04 02:23:13

Quote:
Orginally posted by keekyan

comwave sucks.
contact the CRTC

Thanks for information, I will file my complain today. Have a nice week end

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