Phillipines officially surpassed India and became the call center destination of the World.

A roman catholic country with the third largest english speaking population of the world and with a stable political system is officially the call center destination of the world.

We will see a similar trend in IT , BPO and also in Manufacturing in coming years.

But who cares as long as Sonia - Mother India, Rahul Baba - Son of India and MMS - Grandfather of India are there we can bury our future leadership and become second fiddle to China.

http://www.quotednews.com/2011/01/11/philippines-surpassed-india-as-call-center-destination-of-the-world/

Philippines Surpassed India as Call Center Destination of the World
by ehdumbao on January 11, 2011


Philippines Beats India
Call center nowadays are very popular among Western companies that are using foreign-based agents to answer their queries. Call Centers are centralized office wherein the company’s inbound calls are received and outbound calls are made. For the past few years India tops among countries as the preferred destination for call center company’s operation but until now. Just recently the Philippines surpassed India as the call center destination of the world.

In a report published by the USA Today, the Philippines now leads India in call center agents jobs with 350,000 compared to India’s 330,000 workers according to the Contact Centers Association of the Philippines. They further estimates that call-center produced $6.3 billion in revenue last year. A rapid 15% to 20% growth are expected for the year 2011. India’s revenue was at $5.6 to 5.9 billion as estimated by Everest Group a Dallas-based advisory firm.

For the past decades Philippines is considered as the third world’s largest English-speaking country just behind the United States and United Kingdom. This reputation had slowly vanished for some reasons that are often related to poverty and lack of continuous education. According to Wikipedia’s estimates we are ranked fifth in order of total speakers with 48,800,000. U.S.A., India, Nigeria, and the United Kingdom are the top English-speakers ranked accordingly.

The proficiency of the Filipinos in the English-language proved to be the main reasons why multinational firms are preferring the Philippines as the top destinations for their calls. Filipinos English accent are less-obvious compared to the Indian English accent. The customers from the U.S. are often not aware that they are speaking to a Filipino.

Call center will have a huge growth potentials as companies are trying to drive down huge operating cost, and the Philippines are just on the right track of development. The Philippine government have also done it’s part by promoting educational and scholarship programs and promoting tax breaks.

With an average monthly salary of 20,000 pesos or more, truly call center agents are becoming an avenue of change. Filipinos are now looking forward not for working overseas physically but verbally. Someday the Philippines will become a virtual hub for all major multinational companies around the world.

-----------------------------------------------------------------
Sunny Leone a true Canadian DESI now back in India !.

LOL. What a joke. The author e h dumbao (name says it all) must be dreaming. Probably a Fillipino. India has 330,000 workers? That's only NOIDA, Mumbai and Bangalore. What about other cities? There is so much demand for call centre staff, even I was approached to work part time, 2 days a week.

Philippines is not politically stable as compared to India. Military coups are expected any time. Attrition rate could be low in that country.

Its just a hype and whisper campaign. some dumbao writes something. If Indians have axe to grind against India, then that's a different sisue.