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If the representative that screwed up is a licensed/certified Immigration Consultant, you want to get his membership number and full name. Thereafter, you can make a complaint to the regulator of immigration consultants presently, ICCRC) providing the details of the issue.

http://www.iccrc-crcic.ca/splash.cfm


The regulator has the power to require the regulator to refund you the fee - both gov't and consultation fee - you paid.

However, if the representative wasn't licensed, very hard to retrieve the loss.


Nonetheless, recovering the money does not put your application back on track. The only option you have is to appeal the refusal at a Federal Court within a specified timeline. That can be a fairly expensive proposition, but promises potentially favorable result if all that you said in your story is accurate and verifiable.

Other than that, re-apply with the request to process the appl in an expedited manner citing the tragedy that befell your earlier application.