Posted on: 20-08-08 16:30:28
Quote:So you didn't have to pay, right?
Originally posted by irock
I stood there with a shock & before I can even realize what happened, the lady on the counter start packing the frames & keeping it back.
Good for you - you got an eye exam done for free and didn't have to buy their overpriced glasses.
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"Mah deah, there is much more money to be made in the destruction of civilization than in building it up."
-- Rhett Butler in "Gone with the Wind"
Just walk out. At the worst case, they may not have given you the prescription + your lost time. Big deal - atleast you know what the power was. Last time I did check up at Kanda optical - again a Desi store. Service was good, $50 for the eye exam. Over all expense, including diesel frames came to 376.
I don't think poor service is a desi feature. This is something dependent on people involved and can be experienced from all kinds of stores.
Quote:
Originally posted by pratickm
Quote:So you didn't have to pay, right?
Originally posted by irock
I stood there with a shock & before I can even realize what happened, the lady on the counter start packing the frames & keeping it back.
Good for you - you got an eye exam done for free and didn't have to buy their overpriced glasses.
I had to pay for the eye examination to the doctor before I can go to the frame section of the store.
It costed me $60 for the eye examination after a 50 minutes wait.... I did'nt said anything about the eye examination price as they told me that the cost would be credited back to me in my glasses & frame bill.
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i..........rock........!!!!!
Quote:
Originally posted by irock
Quote:
Originally posted by pratickm
Quote:So you didn't have to pay, right?
Originally posted by irock
I stood there with a shock & before I can even realize what happened, the lady on the counter start packing the frames & keeping it back.
Good for you - you got an eye exam done for free and didn't have to buy their overpriced glasses.
I had to pay for the eye examination to the doctor before I can go the frame section of the store.
It costed me $60 for the eye examination after a 50 minutes wait.... I did'nt said anything about the eye examination price as they told me that the price would be credited back to me in my glasses & frame bill.
It will interesting to find out if the 'doctor' who conducted your exams was qualified and if they are certified opticians. There was a feature on CityTV a while ago on Silverman helps and was quite famous because the optician actually assaulted the Silverman, ON CAMERA.
http://torontoist.com/2007/02/silverman_helps_1.php
It should serve a lesson learnt - find out thier prices for lenses before going for the eye-examinations - there are no free lunches in N.A....
Hiren
Quote:
Originally posted by anand22
I walked in to the Brampton branch on Aug 1st, 08. Completed all formalities and was told that the account would be opened in 5 days. I gave them a cheque for $1,200 which cleared my bank on Aug 5th. But the account never got opened. Called customer service - they said it would take another 3 days. Called after 3 days - they said that an investigation would be launched.
Customer service meanwhile replied to 2 of my emails complaints saying each time that the problem would be sorted out in 3 days. Called customer service today - once again they want me to wait for 3 more days.
I wish I had read similar posts - would never had bothered with such an insensitive and inefficient bank.
Let us know when your account is opened. I had a similar experience in Jan this year. A sum amount was deposited on 31st December, which appeared on Jan 1st. Then disappeared on Jan 2 until I shouted. It then reappeared two days after. Imagin, $1200 is invested on money market, how much it will appreciate until your account is open. Do you think "someone is making money using your money" and you will get peanuts after a month.
Since then we have closed all our accounts with ICICI. Invest elsewhere.
I've opened spousal RRSP saving account in Jan 2008.
My cheque was debited from CIBC acount on 1st Feb.
Account opening date was 15th Feb online.
I asked for the interest from 1st Feb. CSR told me that at the end of the month it will be deposited from 1st Feb. After waiting of one month there was not interest deposited at all. I called many times [Talked with CSR/Supervisor/Manager] and ultimate ICICI promised that it will be deposited at end of March. Again nothing happen. I was tired from callin CSR. I was loosing time [1 hr] and mental peace whenever calling to Customer Service. It was disturbing my routine life.
At one point, CSR forwarded case for investigation. Arranged call back from supervisor/manager so many times. Whenever getting call back from supervisor, he/she always says I'll let you know the status in 3 days. So many times I told him that please note that I should get a call as you are promising me and I don't have to arrange the call back again. But never get a call. I've to arrange the call back again to receive a call as supervisor/manager had promised me.
I got many contribution receipt for same account. Some of them had contributor name and some of them not. Don't know on what basis they are creating contributor receipt. Their system is not ready to handle RRSP account yet.
In April 2008, without notifying me ICICI had created another RRSP acoount and transfered my fund. I was able to see new account opening date was 1st Feb.
I was confused as I already submited contribution receipt with old account number to CRA. Supervisor at Customer service told me that we will take care and notify to CRA. Customer Service Representative have absolutely no knowledge about RRSP. They have given wrong information to me all the time.
Also, just fund was transferred to account but interest from 1st Feb was not deposited. I was fighting with ICICI and at one point I come to know the new opened account was individual account on my wife name. It was not spousal account. I again shouted on them and asked for how would I know that account is spousal or not? You are not sending any paper document and not display online. If I'll deposite any amount in this new account, I'll not get tax benefits. Why are you playing with my account without notifying me?
supervisor accepted the mistake and told me that we will try to convert your new account in spousal account. It may not be possible in our system. In that case, we will open another new account. I told them please do not open any other account without informing me. Use my existing old account. Please transfer fund and deposite the interest from 1st Feb as soon as possible in my existing old account.
Spend too much time on call in May and June.
At the end Manager at CS (sustomer service) gave me direct number of responsible person for RRSP at Toronto. I had started to discuss my problem with him and it has been resolved in June 2008. Thy have used my old existing account and tranaferred my fund back to old account with interest.
Conclusion:
I lost time for online complaints with ICICI.
I lost time to repeat same story with different CSR at ICICI.
I lost concentration on work. They alwasy call back on business time means while I am in office.
Whenever asked to transfer call to supervisor/manager, CSR always responding he is busy with other call. Lost mental peace after call.
Different CSR/Supervisor/Manager giving different answer to same question. Can not trust on customer service. Don't know who is right and who is wrong? What to do?
ICICI has to improve their customer service. Problem is ICICI wants to grow fast without proper knowledge and system to support the service. Don't want to spend money on customer service and hire number of employee to make their system ready before starting new service. ICICI could be better than what it is right now but loosing businees because of poor customer service.
ICICI always maintaining their website while user are accessing their account. Sometime balance and credit column are in reverse order on their website. Instead of showing wrong information to customer, they should stop online service for a while when they are updating their website. I had given this suggestion in March 2008 to CSR but as usual still there is the same problem.
I am tired from ICICI Canada and doesn't want to give business to ICICI. This is not the case of mine only. Similar problems happen with my friends too.
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Success is Never Ending and Failure is Never Final.
It's better not to deal with a bank like ICICI. There are far better banks out there like ING / PC Financial that offer excellent banking services with no service fees.
The less you deal with ICICI, the better. Once people start leaving in droves, only then with they realize that something is wrong.
We should express our frustration by taking some action .. rather than just publicly bashing them.
