Provides alerts to Sun's customers of any impending problem


Sun Microsystems Ltd, the $11 billion US-based company, has launched its ControlCentre in Chennai — the company's third such centre in the world and first in Asia Pacific.

Chennai scored over Okinawa in Japan and Beijing in China, to have the centre, which provides alerts to Sun's customers of any impending problem in the IT systems from the remote location, said Mr Jeya Kumar, Vice President, Asia Pacific, Sun Services, Sun Microsystems.

Chennai scored for the availability of skilled manpower, language and access to resources to meet customers' requirements. It is easy to scale up the number of employees in a short span of time.

"We did not look at the cost factor," he told newspersons.

The centre will begin with 100 employees and reach 300 employees in the next one year, he said.

Through a predictive management approach Sun identifies and resolves issues in the IT system before they begin to affect businesses. The company has service level agreements with clients to give alerts of any impending problem in 15 minutes.

Not all alerts could lead to problems.

Employees in the centre would monitor, identify and provide solutions for problems, said Mr Joyjit Chatterji, Director, Services, Sun Microsystems.

He declined to give investment details of the centre and location of the facility.

"It is not secret, but we do not want others to know the place since the centre has our clients' data," he said.

Mr Chatterji said Sun has got two clients (both in Chennai) servicing through the centre. The centre would also offer services to clients in Asia Pacific, he said.