Quote:
Originally posted by willfly
Now it looks like I actually moved back to India.
... See
India is not Far Away after all !!!
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Mumbai Maazi Ladki ...
I experienced the exact thing you mention about giving 30 days notice to Rogers when I wanted to cancel there service when I changed apartments.
And since I too moved from US, I always compare the quality of customer service in Canada to there, it's like they say in hindi...zameen asman ka difference...
I infact wrote to CRTC about Rogers. In there defence Rogers customer service rep says that they do write about the 30 days notice as terms and conditions as part of every bill they send. I checked it was there, and that made me check my Fido bill and it had too.
But it's written saying "any changes to your products or services require 30 days notice"....ok...then I wrote to CRTC saying, when it comes to the corporation getting additional reveneu (such as adding a cable TV channel), they do it instantaneously, but when you ask them to remove a channel(such as a desi channel that I had), they say we need 30 days notice...
WTF...how is it not change to products and services in both cases....if it is, then why this different behaviour. CRTC guys replies back simply saying we do not deal with day to day billing issues, you work with Rogers to resolve.
Well...hello it is you idiots who govern whether companies can merge or not and hence whether competitors get killed by one company or not, so why not then you come and help me in this situation, as I do not have a choice of multiple cable companies in one physical address.
Anyway, incidents of bad customer service goes on and on...I think this is enough ranting for the day....
Quote:
Originally posted by DesiTiger
Here is another glaring example of the Shoddy customer service (and attitude) that seems to be defining Canada's service culture these days:
My contract ended with Fido on November 1st 2007. On November 26th 2007, I signed up for a new service with TELUS and ported my number over. I get an invoice (and got charged via debit) from Fido for service charges for the month of December. I called customer service and was told that this was due to automatic billing and I'll be refunded the money by mid January.
I called yesterday to inquire when I will be receiving a refund and guess what? Not only were the customer service agents (I spoke with 3 just to make sure I was hearing this right) extremely rude, the new story was that I won't be getting a refund as I am supposed to give Fido a "30 day notice" before I can cancel my service.
To add insult to injury, they (Fido) didn't have a supervisor available (and they never do) and if I wanted, they could "request the supervisor to call me in 48 hours if possible".
What the hell? Are we living in a free country? I've never had to give a "notice" to any company in the States if I wanted to switch services.
So basically, even if you are not satisfied with a company's service, you are literally held at ransom by their idiotic business policies. And what does the Canadian Government do in such cases to protect consumers? ABSOLUTELY NOTHING!!
THREAD HIGHJACKERS - FYI, I am not bashing Canada and praising the United States, I know that the grass always seems greener on the other side. However, having lived in the States and being an informed consumer, I must admit that in this case, the grass IS greener on the other side.
Quote:
Originally posted by navin2004
I experienced the exact thing you mention about giving 30 days notice to Rogers when I wanted to cancel there service when I changed apartments.
And since I too moved from US, I always compare the quality of customer service in Canada to there, it's like they say in hindi...zameen asman ka difference...
I infact wrote to CRTC about Rogers. In there defence Rogers customer service rep says that they do write about the 30 days notice as terms and conditions as part of every bill they send. I checked it was there, and that made me check my Fido bill and it had too.
But it's written saying "any changes to your products or services require 30 days notice"....ok...then I wrote to CRTC saying, when it comes to the corporation getting additional reveneu (such as adding a cable TV channel), they do it instantaneously, but when you ask them to remove a channel(such as a desi channel that I had), they say we need 30 days notice...
WTF...how is it not change to products and services in both cases....if it is, then why this different behaviour. CRTC guys replies back simply saying we do not deal with day to day billing issues, you work with Rogers to resolve.
Well...hello it is you idiots who govern whether companies can merge or not and hence whether competitors get killed by one company or not, so why not then you come and help me in this situation, as I do not have a choice of multiple cable companies in one physical address.
Anyway, incidents of bad customer service goes on and on...I think this is enough ranting for the day....
Quote:
Originally posted by DesiTiger
Here is another glaring example of the Shoddy customer service (and attitude) that seems to be defining Canada's service culture these days:
My contract ended with Fido on November 1st 2007. On November 26th 2007, I signed up for a new service with TELUS and ported my number over. I get an invoice (and got charged via debit) from Fido for service charges for the month of December. I called customer service and was told that this was due to automatic billing and I'll be refunded the money by mid January.
I called yesterday to inquire when I will be receiving a refund and guess what? Not only were the customer service agents (I spoke with 3 just to make sure I was hearing this right) extremely rude, the new story was that I won't be getting a refund as I am supposed to give Fido a "30 day notice" before I can cancel my service.
To add insult to injury, they (Fido) didn't have a supervisor available (and they never do) and if I wanted, they could "request the supervisor to call me in 48 hours if possible".
What the hell? Are we living in a free country? I've never had to give a "notice" to any company in the States if I wanted to switch services.
So basically, even if you are not satisfied with a company's service, you are literally held at ransom by their idiotic business policies. And what does the Canadian Government do in such cases to protect consumers? ABSOLUTELY NOTHING!!
THREAD HIGHJACKERS - FYI, I am not bashing Canada and praising the United States, I know that the grass always seems greener on the other side. However, having lived in the States and being an informed consumer, I must admit that in this case, the grass IS greener on the other side.
CRTC is a Joke, just like every other Government (& some Private) institution in Canada (Canada Post, Healthcare) etc.
Sometimes I wonder if I am in a Western country or caught in a twilight zone that borders between India & Russia?
Oh well, atleast there is an end in sight. The Canadian passport enables one to explore oppurtunities anew Stateside
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Microsoft - Which end of the stick do you want today?
Location: God's own country
Posted on: 18-01-08 17:26:36
yeah.
It is sort of a norm.
Bell needed 30 days notice to cancel their service when I moved from Bell phone to Primus and again I had to give 30 days notice to primus when I reverted back to Bell.
Then, at the end of a 3 year cell phone contarct from Rogers, again I had to give 30 days notice to cancel the service.
And with Rogers, when I wanted to make it all one bill for 2 serivces ( TV and Wireless), they upgraded my Cable ( Charge went up by 20%) while giving me a 10 or 15% discount. Again, I paid a higher price while I looked to lower my cots. It seems that they have a fine print that they can make a one bill for 2 services only with the upgraded Cable (ultimate and not with Basic that I had).
Thank God for the Canadian passport.
TK A
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I am a Gents and not a Ladies.
I have a GOOD customer service experience from Magi Seal - care providers for furniture. My sofa had a couple of food stains and we called them to get this sorted. They sent by courier a liquid with a cloth to remove the stains. It did not work so we called them again. They immediately responded by saying a person shall call us to book an appt. and come to clean it himself. Just no follow ups.
Otherwise generally speaking customer service levels in Canada are comparable to Indian standards, maybe worse. The reps are usually curt, want to end a call fast as if we are holding them from doing their normal business and have no knowledge of what they are talking about.
One thing I was told when I landed was READ THE FINE PRINT. There is point in complaining to a rep in the customer service about something you have signed in the agreement. They do not make the rules and just follow them. If a month's notice is required and is in the agreement, so it is. What can rep do about it. That is the way the business are run in this crazy place.
Banks charge you transaction fees!! Fees to access my own money. Go to a teller and there are more charges. Stupid. And for the hold time of cheques in banks I have written in the forum before. Nothing like a central clearing system.
Be very careful in accepting cheues from unknown people, specially a US cheque. When you deposit that cheque the funds are held for sometimes 21 days. Now why? Because the if the cheque is dishonored we have 21 days to cancel the credit!!! You guys in this age do not have anything faster? And even after that the cheque can come back dishonored and the account can be debited when you have already used that money assuming all is fine. Ask any ebayer and he shall explain. This is North American banking. In India usually the third business day you know if the cheque is good or not and now they have a nationwide clearing house.
Some more venting next time.
I've had bad customer service experiences in the states as well, I think the notion that every time you call a service rep in the states, you get an angel on the other line is incorrect. Generally speaking though, I would agree that customer service in the states is a bit better.
One piece of advice for everyone who's had bad customer service experience. Write letters! And if you're too lazy to do that, send an email. But there's no form of complaint a company will approach with more diligence than a letter, because there is a paper trail that can come handy in a lawsuit.
Bank services in Canada leave a LOT to be desired, especially considering we have some of the richest banks around. Otherwise, my customer service experience here has been ok. Nothing great, but not so bad either.
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Are you there?
Quote:
Originally posted by BlueLobster
I've had bad customer service experiences in the states as well, I think the notion that every time you call a service rep in the states, you get an angel on the other line is incorrect. Generally speaking though, I would agree that customer service in the states is a bit better.
One piece of advice for everyone who's had bad customer service experience. Write letters! And if you're too lazy to do that, send an email. But there's no form of complaint a company will approach with more diligence than a letter, because there is a paper trail that can come handy in a lawsuit.
Bank services in Canada leave a LOT to be desired, especially considering we have some of the richest banks around. Otherwise, my customer service experience here has been ok. Nothing great, but not so bad either.
I agree that US has it's share of rude customer serice agents as well, but my problem is not with with individuals but with the general business culture here. As mentioned by ash_Canada, the lack of competition in Canada has created a "God Complex" amongst major service providers & this attitude flows down all the way from the top.
Adding to the problem is the complacency of average Canadian consumers regarding price gouging, unfair business practices & rude or non existant customer service.
I have taken your advice and sent a letter to Fido's legal department and will update everybody regarding their response (or the lack of it) but I wonder that if a customer "service" agent is bold enough to tell me that "he doesn't feel that I have a need to speak to a supervisor" on a RECORDED conversation, what good a letter would do?
Who knows, I am definetly overdue for a pleasant surprise
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Microsoft - Which end of the stick do you want today?
