hi guys,

I would appreciate if you could assist regarding my problem. I ordered a Cheque book from the famous bank in Canada and i got it on last monday.

While i was checking my account this morning, i found that some one used three of my cheque leafs and withdrawn the money. The cheque dated last week while i was not receiving it at all in my hand.

Today i made a call to the bank and they freeze the account. I went to the bank and they asked me to sign the afdavit. They checked the signature and it is not at all matching. Bank says they cannot help with the money and it has to be sent to Fraud section and that section has to clear the money. I have some debts to clear and don't know what to do.

I went to the police station to complain and they asked me to talk to the Manager and come back tomorrow to file a complaint.

Now could you please guide me what to do next? Do i have to talk to the manager or make a complaint? Please guide.

Thanks

You have to talk to Manager and also make a police complaint. It is the banks fault because the signature does not match with the signature on there record. Also when you order fresh cheques make sure you ask them to print your name and address on the cheque matching your drivers license.

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You know you are a desi when ........ You spew forth the virtues of India, but don't want to live there...............You've never had a tanning salon membership

Meet the Branch Manager along with the details of the Cheque # and balance of the cheque book.He would be the best person to guide you.

Rgds

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TS

Generally theres an Ombudsman assigned for Bank complaints and frauds . Please check on the internet if there s one for your bank and area - ask the manager where & when do you need to escalate the issue.

Don't panic - it appears to be a bank mistake as signatures dont match and precautions have not been adhered with . If you need immediate money , explain your position to the manager and request for a line of credit .

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Fido.

Hi Guys,

Thanks for your guidence. Atlast i got some money. The manager did not help me and she did not even respond properly. Then I went to problem resolution and they asked the manager to talk to me. During the conversation the manager said she will call me back in 30 min and she did not even call me.

Then i called the higher official in problem resolution and threaten them that i will be going to the media and complain. Then only they took a decision and gave some money as a overdraft. Basically that branch and particular manager was irresponsible and could not help me well. There is another manager who helped me well. Normally for these cases bank asks the cutomer to goto police but police says it is not at all their problem and bank has to file a complaint.

Anyhow atlast, i got some money and i really appreciate your help.

Thanks


Suresh

Its always good to escalate when you do not get satisfactory response at a particular level - most of the times , person on the top has got more powers and experience to help you .

I wonder why the police did not register a complaint . Fraudulent encashment becomes a criminal issue . Likewise you must escalate the issue in police department just to ensure that someone has not missed anything .Police here is very co operative .

Either ways , please keep us posted and nothing stops you from approaching the media as thats the fastest mean to make people aware .

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Fido.

Quote:

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Originally posted by comp

Normally for these cases bank asks the cutomer to goto police but police says it is not at all their problem and bank has to file a complaint.

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SS
Reiki Grand Master