How dumb the CIC immigration officials are?
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Posts: 309
Location: INDIA (sometimes Canada)
Posted on: 16-07-10 01:06:13
Location: INDIA (sometimes Canada)
Posted on: 16-07-10 01:06:13
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Those guys at the call center are not paid by the hour or given performance Bon.
These Call center officials operate upon the cue that you provide. The minute you acknowledge the fact that you are not the individual whose information you want to access and change, it shuts down the specific request immediately. He does not want to address you any more or proceed further even if you have all of the other facts needed, without the specific authorization from the individual. Don't forget that all these calls are currently recorded and then hashed later.
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What does the word "hashed" mean here?? do they keep recording for ever? if not, why do they record it?
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Enjoy Happiness -- Happy from India
Quote:
Originally posted by DesiTiger
You guys are all missing the point of the whole debate - The questions is not why web2000 wasn't allowed to change his parent's address. The question is that if he is able to change it online, there should be some process to change it over the phone. As it is, he wasn't "asking" for his parent's address, only providing a new one.
But that's Canada for you. No process is thought all the way through with alternate scenarios. They try to shove a "one size fits all" process down everybody's throats and if a rare somebody complains, it's
a.) Their problem as "nobody else is complaining"
and
b.) There will be plenty of people who will come forward to try and justify why this idiotic rule makes "so much sense".
I guess it takes an idiot to understand an idiot
How will it be any different in US if you could care to explain?
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Quote:
Originally posted by DesiTiger
I guess it takes an idiot to understand an idiot
I guess same is true otherwise, it takes an idiot NOT to understand a sincere worker/effort.
Above incident is very similar to "My name is Khan and I am not a terrorist" it would be stupid of custom official to let him go saying "OK".
.Asprompted, you can very well use someone else's debit card (when you know the pin) on ATM machine but when you call and say that you are not the same person as on card no one will give you info. And that is universal.
I am with you Bro on policies of govt but tsunami in Asia, hunger in rwanda, cannot be blamed on those stupid (?) policies.
Quote:
Originally posted by rajcanada
How will it be any different in US if you could care to explain?
In US they may "Accidentally" put you and parents on "No fly list" after such incident and screw your credit history
Quote:
Originally posted by DesiTiger
You guys are all missing the point of the whole debate - The questions is not why web2000 wasn't allowed to change his parent's address. The question is that if he is able to change it online, there should be some process to change it over the phone. As it is, he wasn't "asking" for his parent's address, only providing a new one.
But that's Canada for you.
In online version before access to your details you have to say yes to their terms and conditions and thats like personal authorization. In Call Centre, they can check the identity of person before doing anything and asking authorization. So there is nothing wrong.
I know its frustrating from our side, but thinking that someone else might be accessing our data if they know everything about us, call centre agents are very much true for not changing information.
And its not Canada, its same in US,UK and India. I had to argue with many customer care of banks/airlines/govt agencies, the moment u say u r not the same person they politely cut your phone.
Quote:
Originally posted by ashedfc
How do they know that its you.
They should visit my house and see that it is me not anyone else LOL
Well, u should learn how authentication works.
To answer ur question, the agent will ask me few questions to confirm that I am the genuine person. It is up to her how many questions to ask. If I answer all questions correctly then authentication succeeds. That is the one and only way to authenticate unless u r physically present in front of her.
Quote:
Originally posted by DesiTiger
Quote:
Originally posted by web2000
Quote:
Originally posted by AshwaniG
May be little off topic but true:
If parents decide to leave separate from the sponsor , even than CIC never gives out parents address ( nor can be updated by sponsor ) . If they decide to go on welfare than , the bills are sent to the sponsor every month even though he might not know their whereabouts .
There is some information which cannot be changed in any case even if my parents are living with me or not, i.e. PPT info, Immigration doc info whcih I know because I sponsored them. How can u protect that?
Even address is traceable.
That is why I started this topic to address that they do not use their common sense. The information which they to protect is already created by me.
My friend, you are now starting to understand the stark, sad truth about this country, common sense is very very uncommon here
That is true. I already knew it partially.
But this event was eye opening for me. They want to hide the information which I provided to them.
