Calling Toll-free nos. in Canada are being charged!


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puttoo   
Member since: Jan 05
Posts: 1096
Location:

Post ID: #PID Posted on: 29-12-10 12:31:49

Quote:
Originally posted by unitz

Quote:
Originally posted by puttoo

In which country have you used your cell phone or "heard"to be used to call a toll free number for free ........



India & UAE are 2 of whom I am quite aware of the telecom charges.

Curious to know which countries charge for 'calling' a toll-free no.?



You mean to say that you can call any toll free number from your mobile phone in India !!!!!! I know some number you cannot even access from BSNL mobile phones !!!!!

Normally toll free numbers are for calling from landline and if you do call from you mobile phone, you use your minutes !!!!!! the only exception is if you are calling your own service provider , which in your case will be Fido.



unitz   
Member since: Jun 10
Posts: 139
Location: Surrey, BC

Post ID: #PID Posted on: 29-12-10 12:59:13

Quote:
Originally posted by puttoo

Quote:
Originally posted by unitz

India & UAE are 2 of whom I am quite aware of the telecom charges.

Curious to know which countries charge for 'calling' a toll-free no.?



You mean to say that you can call any toll free number from your mobile phone in India !!!!!! I know some number you cannot even access from BSNL mobile phones !!!!!

Normally toll free numbers are for calling from landline and if you do call from you mobile phone, you use your minutes !!!!!! the only exception is if you are calling your own service provider , which in your case will be Fido.



Sure you can't call some toll-free nos. and that is due to service provider disagreements. The topic is not about not able to call toll-free but being charged for calling a toll-free.

These days service providers like BSNL, Airtel, Vodafone, etc. are entering into agreements to route toll-free calls to each other's networks. Check the postpaid bills for inter-service provider toll-free calls and you won't be even charged for that. AND regardless calling from a landline or a mobile to a toll-free you should NOT and do NOT get charged.

This warped concept of using 'airtime' is Canadian and suits the telcos just fine to create an additional revenue point.



puttoo   
Member since: Jan 05
Posts: 1096
Location:

Post ID: #PID Posted on: 29-12-10 14:08:08

Quote:
Originally posted by unitz

These days service providers like BSNL, Airtel, Vodafone, etc. are entering into agreements to route toll-free calls to each other's networks. Check the postpaid bills for inter-service provider toll-free calls and you won't be even charged for that. AND regardless calling from a landline or a mobile to a toll-free you should NOT and do NOT get charged.

This warped concept of using 'airtime' is Canadian and suits the telcos just fine to create an additional revenue point.



Great so you mean to say Airtel and Vodafone have 1800 numbers that one can call from other mobile networks ... care to share the "toll free"number for Vodafone ... considering i have to call from a BSNL mobile phone !!!!!



unitz   
Member since: Jun 10
Posts: 139
Location: Surrey, BC

Post ID: #PID Posted on: 29-12-10 14:42:43

Quote:
Originally posted by puttoo

Quote:
Originally posted by unitz

These days service providers like BSNL, Airtel, Vodafone, etc. are entering into agreements to route toll-free calls to each other's networks. Check the postpaid bills for inter-service provider toll-free calls and you won't be even charged for that. AND regardless calling from a landline or a mobile to a toll-free you should NOT and do NOT get charged.

This warped concept of using 'airtime' is Canadian and suits the telcos just fine to create an additional revenue point.



Great so you mean to say Airtel and Vodafone have 1800 numbers that one can call from other mobile networks ... care to share the "toll free"number for Vodafone ... considering i have to call from a BSNL mobile phone !!!!!



Try Google.com or if that doesn't help changing the inter-service provider agreements might help.

Oh and BTW, check out the Amex India site and their toll-free no. is accessible pan-India and any network (landline & mobile).

http://www.americanexpress.com/india/customerservice/contactamex_phone.shtml

In anycase this interaction is tangential to the main topic. Thanks for your comments.



rajcanada   
Member since: Jul 03
Posts: 2713
Location: Kitchener, ON

Post ID: #PID Posted on: 30-12-10 07:25:47

Toll free numbers only mean that party being called pays for long distance charges and that number is equivalent to a "local call". For example, if call center is in Vancouver and you call from Toronto, the party you are calling would pay for long distance charges that are incurred to whoever is providing that 1800 number.

Whether you have unlimited airtime or some fixed airtime in a month on your cellphone is something between you and your service provider.


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unitz   
Member since: Jun 10
Posts: 139
Location: Surrey, BC

Post ID: #PID Posted on: 30-12-10 08:12:51

Quote:
Originally posted by rajcanada

Toll free numbers only mean that party being called pays for long distance charges and that number is equivalent to a "local call". For example, if call center is in Vancouver and you call from Toronto, the party you are calling would pay for long distance charges that are incurred to whoever is providing that 1800 number.

Whether you have unlimited airtime or some fixed airtime in a month on your cellphone is something between you and your service provider.



That is quite close to what I thought before getting charged for calling the toll-free. The only difference in my understanding from your explanation is -

' Toll free numbers only mean that party being called pays for long distance charges and that number is equivalent to a "free call".'

It is quite evident that it is not a free call but actually a local call / chargeable call at 35 cents per minutes (once your plan's airtime minutes are exhausted). :)



Contributors: unitz(5) puttoo(3) HAMRAHI(2) rajcanada(1) ash_canada(1) sudesingh(1)



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