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Calling Toll-free nos. in Canada are being charged!

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unitz
Member since: Jun 10

Posts: 139
Location: Surrey, BC
Post ID: #PID

Posted on: 25-12-10 13:01:02

Folks,

Imagine my dismay when I was told by the Fido cust. rep. that calling toll-free nos. are taken off your plan's airtime minutes. Also, calling toll-free once your plan's airtime minutes are exhausted, are chargeable as long distance calls (35 cents per min.). How weird that 'Toll-Free' isn't toll-free in reality!

I do not know whether it is common knowledge here but I came to know of it very recently. Got charged 25$ for around a 70 minute call while calling the comwave cust. svc. toll-free no.

This is truly a rip-off & a cash grab by the telcos as Fido insists that it is the norm with all telcos in Canada. Never heard anywhere else about getting charged for calling a toll-free.

Any similar experiences?

ash_canada
Member since: Jan 07

Posts: 121
Location:
Post ID: #PID

Posted on: 26-12-10 17:25:43

Yup. That's how cell plans work ... as you are using the wireless infrastructure for your "toll-free" call. The only exception to the rule seems to be calling the company's customer service number (611) which is truly free.

sudesingh
Member since: Jul 04

Posts: 2085
Location: Toronto
Post ID: #PID

Posted on: 26-12-10 20:07:09

Quote:
Originally posted by unitz

This is truly a rip-off & a cash grab by the telcos as Fido insists that it is the norm with all telcos in Canada. Never heard anywhere else about getting charged for calling a toll-free.

Any similar experiences?

I just switched my line to WIND.

For $20 / month, I get:

Unlimited Canada-wide outgoing and incoming from any WIND zone
Unlimited North America outgoing texting anf unlimited incoming texting from any WIND zone
+ call waiting, call forwarding, call display, v/mail etc.

Now how does that sound

and that too not a limited time offer, it's for life.

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SS
Reiki Grand Master

HAMRAHI
Member since: Dec 10

Posts: 134
Location: Toronto
Post ID: #PID

Posted on: 28-12-10 18:58:01

Quote:
Originally posted by sudesingh

Quote:
Originally posted by unitz

This is truly a rip-off & a cash grab by the telcos as Fido insists that it is the norm with all telcos in Canada. Never heard anywhere else about getting charged for calling a toll-free.

Any similar experiences?

I just switched my line to WIND.

For $20 / month, I get:

Unlimited Canada-wide outgoing and incoming from any WIND zone
Unlimited North America outgoing texting anf unlimited incoming texting from any WIND zone
+ call waiting, call forwarding, call display, v/mail etc.

Now how does that sound and that too not a limited time offer, it's for life.

I don't think $20/month unlimited worth because my friend is having 3 sets in his family in Mississauga and every time I call from Toronto- found network problem or poor noisy reception. Even they can't make call while in side home....if unlimited works this way, I wouln't call it mobile.

-----------------------------------------------------------------
Meeting people is easy. Having meaningful connections is the hard part.

HAMRAHI
Member since: Dec 10

Posts: 134
Location: Toronto
Post ID: #PID

Posted on: 28-12-10 19:09:29

Quote:
Originally posted by unitz

Folks,

Imagine my dismay when I was told by the Fido cust. rep. that calling toll-free nos. are taken off your plan's airtime minutes. Also, calling toll-free once your plan's airtime minutes are exhausted, are chargeable as long distance calls (35 cents per min.). How weird that 'Toll-Free' isn't toll-free in reality!

I do not know whether it is common knowledge here but I came to know of it very recently. Got charged 25$ for around a 70 minute call while calling the comwave cust. svc. toll-free no.

This is truly a rip-off & a cash grab by the telcos as Fido insists that it is the norm with all telcos in Canada. Never heard anywhere else about getting charged for calling a toll-free.

Any similar experiences?

As per agreement, if free airtime minutes are used up, they can charge for extra airtime minutes at per minute rate (not at LD rate since it is 1-800-)

Another possible reason for charges could be you have made 1-800-call from roaming area.

Last reason could be your plan had fine prints you missed to read that they are charging for 1-800-calls as well.

-----------------------------------------------------------------
Meeting people is easy. Having meaningful connections is the hard part.

puttoo
Member since: Jan 05

Posts: 1096
Location:
Post ID: #PID

Posted on: 29-12-10 10:52:01

Quote:
Originally posted by unitz

This is truly a rip-off & a cash grab by the telcos as Fido insists that it is the norm with all telcos in Canada. Never heard anywhere else about getting charged for calling a toll-free.

In which country have you used your cell phone or "heard"to be used to call a toll free number for free ........

unitz
Member since: Jun 10

Posts: 139
Location: Surrey, BC
Post ID: #PID

Posted on: 29-12-10 11:39:54

Quote:
Originally posted by puttoo

In which country have you used your cell phone or "heard"to be used to call a toll free number for free ........

India & UAE are 2 of whom I am quite aware of the telecom charges.

Curious to know which countries charge for 'calling' a toll-free no.?

Contributors: unitz(5) puttoo(3) HAMRAHI(2) ash_canada(1) sudesingh(1) rajcanada(1)

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Calling Toll-free nos. in Canada are being charged!

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