Posted on: 10-05-05 21:56:41
Hi
As a newly landed immigrant, I am trying to land up with a call center job for basic survival. Regarding this, I have a few queries:
1) Does all CC jobs involve selling products & services over the phone as their core business function?
2) Is it very difficult to meet the sales targets, and if not met within a particular period, does that lead to termination of job?
3) Are most of the CC's outbound call centers? How to land up a job in a CC where only the inbound calls are entertained, for e.g. credit cards, cell phones, etc. companies?
4) I have enough experience in interacting with US based clients over the VOIP phone from India. Do you think this will enable me to get a job in a CC over here, or should I fudge my resume to suit a CC interview?
5) Which agencies or firms to contact for data entry/validation/mapping assignments (it can be either from home or onsite)?
Detailed feedback would be highly appreciated.
Thanx
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sumjo
As a newly landed immigrant, I am trying to land up with a call center job for basic survival. Regarding this, I have a few queries:
--- Good Step. I think, this gives an exposure to customer service, and improves communication skills in a very effective way.
1) Does all CC jobs involve selling products & services over the phone as their core business function?
--- CC can have following components:
1. Inbound CC: e.g. Billing inquiry, credit card inquiry etc
2. Outbound CC: Information about new products to existing customers, and then selling of those. Also Cold calling for selling different products
3. Tech Support: Customer care experience works positively to transition there sometimes.
2) Is it very difficult to meet the sales targets, and if not met within a particular period, does that lead to termination of job?
--- Depends on your sales target if any. Some CCs offer incentives per sale to motivate. I havent seen any case of termination due to non-sales. Due to bad behaviour or abusive (swearing etc) remarks, yes, one is inviting the termination.
3) Are most of the CC's outbound call centers? How to land up a job in a CC where only the inbound calls are entertained, for e.g. credit cards, cell phones, etc. companies?
--- Not necessarily. Depends on what CC you get into. Mostly, I have come across people in Inbound CCs with previous Outbound C experience. So I guess, Inbound relies on one's outbound exp.
4) I have enough experience in interacting with US based clients over the VOIP phone from India. Do you think this will enable me to get a job in a CC over here, or should I fudge my resume to suit a CC interview?
--- Highlight these as your skills so that they can be utilized as Customer service skills. that s all. The fudging is upto you, lot of people do anything to get a job!
5) Which agencies or firms to contact for data entry/validation/mapping assignments (it can be either from home or onsite)?
--- 1. Officeteam.ca, 2. People Bank...
Hi ThinkingOne,
Thanks for the detailed reply.
I was just wondering that why are CC's always on a hiring spree? Do they hire and then fire people if they donot meet their standards, or are they genuinely in need of people?
Or, do people leave by themselves after a few months in a CC, and if yes, why?
Thanks Again
Quote:
Orginally posted by ThinkingOne
As a newly landed immigrant, I am trying to land up with a call center job for basic survival. Regarding this, I have a few queries:
--- Good Step. I think, this gives an exposure to customer service, and improves communication skills in a very effective way.
1) Does all CC jobs involve selling products & services over the phone as their core business function?
--- CC can have following components:
1. Inbound CC: e.g. Billing inquiry, credit card inquiry etc
2. Outbound CC: Information about new products to existing customers, and then selling of those. Also Cold calling for selling different products
3. Tech Support: Customer care experience works positively to transition there sometimes.
2) Is it very difficult to meet the sales targets, and if not met within a particular period, does that lead to termination of job?
--- Depends on your sales target if any. Some CCs offer incentives per sale to motivate. I havent seen any case of termination due to non-sales. Due to bad behaviour or abusive (swearing etc) remarks, yes, one is inviting the termination.
3) Are most of the CC's outbound call centers? How to land up a job in a CC where only the inbound calls are entertained, for e.g. credit cards, cell phones, etc. companies?
--- Not necessarily. Depends on what CC you get into. Mostly, I have come across people in Inbound CCs with previous Outbound C experience. So I guess, Inbound relies on one's outbound exp.
4) I have enough experience in interacting with US based clients over the VOIP phone from India. Do you think this will enable me to get a job in a CC over here, or should I fudge my resume to suit a CC interview?
--- Highlight these as your skills so that they can be utilized as Customer service skills. that s all. The fudging is upto you, lot of people do anything to get a job!
5) Which agencies or firms to contact for data entry/validation/mapping assignments (it can be either from home or onsite)?
--- 1. Officeteam.ca, 2. People Bank...
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sumjo
Quote:
Orginally posted by sumjo
I was just wondering that why are CC's always on a hiring spree? Do they hire and then fire people if they donot meet their standards, or are they genuinely in need of people?
Or, do people leave by themselves after a few months in a CC, and if yes, why?
CC life is not as simple as it might look like. Talking non-stop over phone is not a kid's play, if one doesnt know the tricks to keep customer interested, as well as keep the focus on sales target (if applicable). Common reasons for leaving CC job are:
1. Mental stress, the non-stop talking causes. Not all, esp introverts are able to contain that.
2. People once in CC job, due to survival reasons, anyway keep on looking for better avenues. Once found, they go off.
3. New immigrants are found generally more sincere at work (whining may exist though), locals may not be... hence locals dont mind hopping! It is a personal opinion though.
4. I have seen people getting fired due to loose work ettiquetes, and not due to not meeting sales targets etc.
Hope this helps.
In markham there are 2 big co.s always hiring
American Express and Omega Direct ..check them out...
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kathiawadi
ya hi !
just wanna know if there are any well paying cc in and around etobicoke area where one can apply for a cc job?
detailed replies wld be appreciated.
