Posted on: 21-02-11 16:07:02
I m on a web forum where this discussion is going on.I thought of sharing this with CD's and have your views on this:
IT'S ABOUT CANADIAN JOBS "NOT BEING RUDE" TO A FOREIGN REPRESENTATIVE
I was given this article and asked what I thought about it and until recieving
this I really never gave much thought to why when living in Canada and a problem
arises with ? company and I need assistance with a problem is my call transfered
half way around the world, and as my luck always seems to suck, I end up talking
to someone from India or like countries and is barely able to speak or
understand English.
I am already frustrated beyond belief when I use my last resort which is
calling customer support,only to have my call transferred to another country
where there is a language barrier.
I recall my friend once sitting and listening to me trying to understand the
tec support located in India and after 10 very long frustrating minutes he took
the phone and asked where the tec guy was, being told he was in India my friend
then asked to speak to someone that can speak and understand English. The tec
guy stated his english was fine and my friend once again asked for another
english speaking person, the tec guy says you can speak to my supervisor,the
friend says where is he located, the tec guy says right here in my office
building, the friend by this time is now loosing patience and in a more firm
voice said...I WANT TO SPEAK TO ANOTHER ENGLISH SPEAKING, ENGLISH UNDERSTANDING
PERSON or I will hang up and proceed to cancel the account and I will make sure
when cancelling it someone knows the reason why...The tec guy finally
transferred the call and low and behold he was now speaking to someone from
Canada that could speak and understand english.
This is the following article that I recieved and I am wondering why if its this
simple to make happen then why is it not happening.Better yet why are all our
calls transferred to another country and not being kept in canada?
Here is the e-mail I recieved
I want to ask each of you to consider doing the following when you are talking
on the phone to any Canadian customer service representative that is based in a
foreign country. I have done this twice and it works! Any time you call an 800
number (for a credit card, banking, charter communications, health insurance,
insurance, you name it) and you are transferred to an offshore representative,
please consider doing the following:
After you connect and you realize that the customer service representative is
not from Canada (you can always ask if you are not sure about the accent),
please very politely (very politely - this is not about trashing other cultures)
say, "I'd like to speak to a customer service representative in Canada ." The
rep might suggest talking to his/her manager, but, again, politely say, "Thank
you, but I'd like to speak to a customer service representative in Canada ."
YOU WILL BE IMMEDIATELY CONNECTED to a rep. In Canada. It only takes less than
one minute to have your call re-directed to Canada. Tonight when I got
redirected to a Canadian rep, I asked again to make sure - and yes, she was from
Toronto ..
Imagine if tomorrow, every Canadian citizen who has to make such a call and then
requests a Canadian rep, imagine how that would ultimately impact the number of
Canadian jobs that would need to be created ASAP. Imagine what would happen if
every Canadian citizen insisted on talking to only Canadian phone reps from this
day on. If I tell 10 people to consider this and you tell 10 people to consider
doing this - see what I mean....it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt
or rude to a foreign phone rep.
SO WHAT DO YOU THINK...I AM POSITIVE EVERYONE HAS BEEN IN THE SITUATION I HAVE
FOUND MYSELF IN ON MANY OCCASIONS....CAN SOMETHING AS SIMPLE AS THIS WORK TO
CREATE MORE CANADIAN JOBS,JUST wondering what anyone else thinks...
TAKE CARE
I wish the CD member, while copy –pasting the article and wishing to initiate the debate, should have said some thing about his own perspective or opinion. The article is basically a garbage and is an attempt to incite the idiots who clamour for the jobs in Canada. It is too simplistic and absolutely flawed in int logic. The contents may appeal to some who are not educated or ill informed about the changed world economic order. It would appeal to those high school graduates who can not even do the summation without calculator.
Does really Canada aspire for “call centre” job? Are those jobs really critical? Would Canada be not better off if they expand their services in India in finance and Insurance sector where it has lot of strength?
The whole article seems to be from “Obama follower”. Like the failure that Obama is, the article is trying to divert attention from the real issue which certainly is outsourcing manufacturing jobs to China. Just for information of uneducated or uninitiated, India has negative balance of trade with North America. In simplistic terms, it means that India imports more from North America than it exports and hence NET contribution of India is job accretive for North America. However, for morons, this is a difficult concept and as I stated before . some one would have to have patience and time to explain this concept.
If you snatch a revenue from India, you are directly affecting jobs in north America because you are affecting India’s ability to import.
Further, ask any Economist or businessman , and he should be able to help you understand the negative multiplier effect of a manufacturing job lost compared to a call centre job.
Quote:
Originally posted by dubaicanadian
I m on a web forum where this discussion is going on.I thought of sharing this with CD's and have your views on this:
IT'S ABOUT CANADIAN JOBS "NOT BEING RUDE" TO A FOREIGN REPRESENTATIVE
I was given this article and asked what I thought about it and until recieving
this I really never gave much thought to why when living in Canada and a problem
arises with ? company and I need assistance with a problem is my call transfered
half way around the world, and as my luck always seems to suck, I end up talking
to someone from India or like countries and is barely able to speak or
understand English.
I am already frustrated beyond belief when I use my last resort which is
calling customer support,only to have my call transferred to another country
where there is a language barrier.
I recall my friend once sitting and listening to me trying to understand the
tec support located in India and after 10 very long frustrating minutes he took
the phone and asked where the tec guy was, being told he was in India my friend
then asked to speak to someone that can speak and understand English. The tec
guy stated his english was fine and my friend once again asked for another
english speaking person, the tec guy says you can speak to my supervisor,the
friend says where is he located, the tec guy says right here in my office
building, the friend by this time is now loosing patience and in a more firm
voice said...I WANT TO SPEAK TO ANOTHER ENGLISH SPEAKING, ENGLISH UNDERSTANDING
PERSON or I will hang up and proceed to cancel the account and I will make sure
when cancelling it someone knows the reason why...The tec guy finally
transferred the call and low and behold he was now speaking to someone from
Canada that could speak and understand english.
This is the following article that I recieved and I am wondering why if its this
simple to make happen then why is it not happening.Better yet why are all our
calls transferred to another country and not being kept in canada?
Here is the e-mail I recieved
I want to ask each of you to consider doing the following when you are talking
on the phone to any Canadian customer service representative that is based in a
foreign country. I have done this twice and it works! Any time you call an 800
number (for a credit card, banking, charter communications, health insurance,
insurance, you name it) and you are transferred to an offshore representative,
please consider doing the following:
After you connect and you realize that the customer service representative is
not from Canada (you can always ask if you are not sure about the accent),
please very politely (very politely - this is not about trashing other cultures)
say, "I'd like to speak to a customer service representative in Canada ." The
rep might suggest talking to his/her manager, but, again, politely say, "Thank
you, but I'd like to speak to a customer service representative in Canada ."
YOU WILL BE IMMEDIATELY CONNECTED to a rep. In Canada. It only takes less than
one minute to have your call re-directed to Canada. Tonight when I got
redirected to a Canadian rep, I asked again to make sure - and yes, she was from
Toronto ..
Imagine if tomorrow, every Canadian citizen who has to make such a call and then
requests a Canadian rep, imagine how that would ultimately impact the number of
Canadian jobs that would need to be created ASAP. Imagine what would happen if
every Canadian citizen insisted on talking to only Canadian phone reps from this
day on. If I tell 10 people to consider this and you tell 10 people to consider
doing this - see what I mean....it becomes an exercise in viral marketing 101.
Remember - the goal here is to restore jobs back here at home - not to be abrupt
or rude to a foreign phone rep.
SO WHAT DO YOU THINK...I AM POSITIVE EVERYONE HAS BEEN IN THE SITUATION I HAVE
FOUND MYSELF IN ON MANY OCCASIONS....CAN SOMETHING AS SIMPLE AS THIS WORK TO
CREATE MORE CANADIAN JOBS,JUST wondering what anyone else thinks...
TAKE CARE
Take an example of a long distance service provider.
If u restore job in Canada, the long distance call which u make in 3c/min will become 50c/min.
3c to 50c >>> u got it! LOLZ....
Canada has almost 2 million people of indian origin, many having accents and english worse than the indians working in call center back home.
So call gets transferred back to canada and he gets one of those ppl of indian origin what is he gonna do..
Quote:
Originally posted by dudewheresmycar
Canada has almost 2 million people of indian origin, many having accents and english worse than the indians working in call center back home.
So call gets transferred back to canada and he gets one of those ppl of indian origin what is he gonna do..
he will have to "specify" - Local, no Imports 
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Microsoft - Which end of the stick do you want today?
Quote:
Originally posted by DesiTiger
Quote:
Originally posted by dudewheresmycar
Canada has almost 2 million people of indian origin, many having accents and english worse than the indians working in call center back home.
So call gets transferred back to canada and he gets one of those ppl of indian origin what is he gonna do..
Inuits??
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Chandresh
Advice is free – lessons I charge for!!
