Quote:
Orginally posted by BlueLobster
I agree, customer service sucks at a lot of places. Especially if you have to call up a govt. agency.
I'm not sure what Canada has to do with it though, this is the same story with the U.S.
Which would you rate as some of the best countries for Customer service?
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Even private company like bank, insurance etc has the same problem.
2 week ago somebody has withdrawn 2000 CAD from my Cibc cheq account. Next day I contacted customer services and after 30 min waiting I got Representative of Bank. He requested me to contact your branch for refund. Branch Representative talked with me like she obliged me. There was money Fraud at CIBC. Somebody made bogus debit card and withdrawn money from ATM. She has to talk with customer very politely because this was bank fault instead of she just followed the instruction what she has. Her tone is like “if you need your money back then affidavit this form and come back”. She gave me one form for affidavit and after 80 hr of that affidavit I got my money back.
My money credited into my account after 10 days because of that fraud.
People working in Bank has no knowledge of banking activities, they just follow the instruction like computer. Most newcomer has in mind that after coming here they can encash their demand draft just in 3 to 5 days like in India but after coming here and contacting bank here they realised what the BANK here.
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Kap
Did you complain to anyone about that employee? I would.
I've come across some rude cust. service reps. myself here and in the U.S. But in most cases, the situation would correct itself when I speak to a higher-up about it. And there are some cases where you just have to let it go. That happens everywhere in the world, though.
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Are you there?
Location: Toronto (lekin hum gumte
Posted on: 26-08-04 16:38:12
In canada you will face severe incompetency in customer service and the quality of customer service is just hopless, let it be bank, telecommunication, cell phone service, internet service, cable, or for that matter any customer service.It is more like giving recorded messages after long wait on phones pressing different buttons.
Infact I had one bad experience when I called Mississauga transit system's customer service and asked about the last bus for airport on sunday. They informed me that last bus for airport is 10.37 P.M. for airport on Sunday. After reaching there I found the last bus was only at 9.00p.m and I spent nearly 1 hour to make sure that there was no bus after. This is the kind of customer service you can expect here!!!
When I wrote to primus.ca for bad quality voice in their service they have not replie to relevant since last two weeks even after wasting hours on their interactive phone and most of their email replies are formal-irrelevant and just a kind of acknowledgement with no solution. They are suppose to reply just to escape from other further legal consequences but replies are mostly not targetted at solution to the problem, same goes with rogers, bells, TD bank, Dept.stores.
More over I found the govt related customer service dept are better than above mentioned since they have some kind of accountability.
Atleast PR card, sin card are coming in time, but bank statements, bank responses are so callous in Canada which can be called worst in world.
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mazza karo all the time.
Location: Toronto (lekin hum gumte
Posted on: 26-08-04 22:17:23
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Did you complain to anyone about that employee? I would.
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is it possible to get in touch with them? Most of companies donot even have their contacts except for 1-800-....... number. ??
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mazza karo all the time.
