Tech support jobs in Call centres....Please share your experiences
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Posted on: 13-03-05 03:54:39
Dear Friends
Namaste. I want to Congratulate all the people who makes this forum as a wonderful place for discussion by giving suggestions, views.
I would like to know from you friends about the Job Opportunities in Technical Support Jobs in Call centres in Canada. What are the Skills the employer will look for.
Right now, there are so many jobs available in India for Technical Support Representative jobs in call centres. I want to acquire these skills before coming to Canada. I am having Canadian Immigrant Visa.
I appreciate all of you for your valuable time for discussing on this issue.
Thanks to all of you.
GKM.
Please go to "Search in Charcha" and in "Search by username" put gkm. You will find all your posts regarding the same subject and the replies.
http://www.canadiandesi.ca/read.php?TID=6883
Have you read sanjeevm's response? If you have further questions, you can post in that thread.
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Quote:
Orginally posted by gkm
Dear Friends
Namaste. I want to Congratulate all the people who makes this forum as a wonderful place for discussion by giving suggestions, views.
I would like to know from you friends about the Job Opportunities in Technical Support Jobs in Call centres in Canada. What are the Skills the employer will look for.
Right now, there are so many jobs available in India for Technical Support Representative jobs in call centres. I want to acquire these skills before coming to Canada. I am having Canadian Immigrant Visa.
I appreciate all of you for your valuable time for discussing on this issue.
Thanks to all of you.
GKM.
Hi Gkm,
Actually i worked in tech support position for a few months only. They don't specifically ask for anything special just normal knowledge of hardware. But most job ads do say that "A+ certification would be beneficial". So I guess if you really want to do something that would help you in getting tech support job then I would suggest you to go for A+ certification. Pay rates for tech support jobs here are about $14/hr which is good as compared to other call centre jobs. All tech support jobs are not in call centres. In fact most of them involve going over to client site if any problem arises. I am currently working at British Columbia Institute of Tech(BCIT) in their comp resources deptt. I also do private consulting on side and what I find through my interaction with IT ppl from various companies is that tech support ppl are really satisfied with their jobs. This is just from my experience but it would be better if other ppl who are working in tech support could give their views as well.
