Posted on: 05-04-11 23:44:54
I would prefer legroom to any other factor as I experienced cramped sitting space in Etihad XYZ to AUH .... but surprisingly the return flight was better .....
Is legroom airbus / airline dependent ? No point of sitting cramped for 13 + hours .....
I thought I had a pleasant experience with Air India last time in terms of leg room and food .........
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Fido.
Wrote to Jet:
Hi,
Not sure if this was a strategic decision but I will be very skeptical on flying with Jet. I have had an excellent experience last 3 times flying with Jet At least with other airlines I will have my expectations set right. If this is not a strategic move, please respond with what can be done to take care of the issues and I will post the response on this site. This is a very vocal site and highly used by communities in Canada.
http://canadiandesi.com/read.php?TID=30605
Please understand that I am writing in the hope that Jet is still keeping it's promise of what it has been known for.
Regards,
Bhoot.
*--------------*Response from Jet*---------*
Our Ref No: BOM/CT/SM/050411/82269
06 April 2011
Mr Bhootnath
Dear Mr Bhootnath,
This is further to your email dated April 06, 2011.
We make all efforts to ensure that our passengers have a pleasant and comfortable flight. I am sorry to note your observation in the downfall in our services.
Please be assured that we have taken note of your observation and the same has been shared with the concerned divisions for better handling in future.
As an airline, we are sensitive towards our service offering and would never cause inconvenience to our guests at any point in time, whatever be the reasons. Our efforts to plug gaps and improve on our systems and staff training will continue without complacency.
Mr Bhootnath, I thank you for taking the time to write to us, we recognize you have choices and it is our earnest plea that you continue to give us the privilege of serving you. It will always be our pleasure to welcome you on board Jet Airways again.
Yours Sincerely,
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Well at least they took note of the email.
Well at least they took note of the email.
Hi Bhootnath,
I guess this is one airlines that cares for the feedback they receive , positive or negative.
Below is the reply I received from them.
BOM/CAI/SD/230211/4847629
Mr. Mayuur Mehta
Dear Mr. Mehta,
This is to acknowledge the receipt of your Comment Form with regard to your travel from Brussels to Mumbai.
We are glad to note that you enjoyed our hospitality on your above travel. Please allow me to assure you that your appreciative comments for our crew members has been shared with our Inflight team.
With the encouragement received from well wishers such as yourself, we will surely ensure that our guests always have a comfortable and pleasant travel experience.
Thank you for writing to us. It will always be our pleasure to welcome you on board Jet Airways again.
Yours sincerely.
Sheryl Dsouza
Officer Guest Relations
Jet Airways (India) Limited / Jet Lite (India) Limited
Working Hours: Mon-Fri 0900-1730hrs
"Right On Time Everytime"
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mor
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