Where to file complaint against Canada Post ...anyone??


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HelloG   
Member since: Jan 08
Posts: 338
Location: vasudhev kutumbkam

Post ID: #PID Posted on: 25-01-08 12:02:14

Quote:
Originally posted by cdn_dude


--- In Canada, the Canada Post takes care of the delivery (once it comes in Canada) irrespective of the country of origin of the parcel/letter. Anybody should be able to know that. Also, if it was supposed to be untrackable, how were you able to track it on the Canada Post web site?



USPS said that u can only see the dispatch and arrival info when tracking it and thts what it kept showing on their site and as of today it shows Disptach and Arrival at the Origin ( coz it went back!!)
The Canada Post site shows Arrival at their faility and sitting their and then returnng it back..no where it mentions 'Contacted receiver' or 'Rceiver not Available' or anything like that!!



7wonders   
Member since: Aug 03
Posts: 518
Location: Toronto

Post ID: #PID Posted on: 25-01-08 12:04:14

I had a problem with Canada post once. I sent important documents to govt official and they didnt recieved for a month. Then, I contacted with Canadapost and complained to head office and everywhere. I got those documents back to my address ..in an another envelope said..that envelope was opened in a way..anyways..I got 114 dollars back from Canadapost that time. I complained that those documents were worth more than 1000 dollars and they said..it was not insured parcel so they can give max. 100 dollars to that parcel and 14 dollar was charge. So, I got 114 dollars worth of check back and meanwhile after 10 days I got those documents back too:D
So, actually I made 100 dollars out of it ..but my documents were delayed..


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HelloG   
Member since: Jan 08
Posts: 338
Location: vasudhev kutumbkam

Post ID: #PID Posted on: 25-01-08 12:38:41

Hey Thanx 7wonders for giving me a ray of hope that I still stand a chance of getting my parcel back coz all that matters to me is to have that parcel which had some gifts for my newborn!!!...I dont care about any compensation etc as long as they get me that parcel.
Better Late than Never!



HelloG   
Member since: Jan 08
Posts: 338
Location: vasudhev kutumbkam

Post ID: #PID Posted on: 25-01-08 12:39:57

Quote:
Originally posted by rajcanada


Mail is delivered by humans and humans do make errors (irrespective of the country). Newcomer or not, do you think USPS will be sending out people to all the countries in the world to deliver the letters of that particular country?



I didnt know who collaborates with USPS in Canada...UPS, Canada Post or any other player in town but now i know that they are not running on a Perfect/Foolproof system where they are in a position of educate their customers with some more inputs like Instead of saying" Dispatched on date from place" ..."Dispatched on date from place to be delivered at destination by approx date by Canada Post"...how complicated is that!!!



Maharaj   
Member since: Oct 02
Posts: 1721
Location: Brampton

Post ID: #PID Posted on: 25-01-08 16:52:55

Quote:
Originally posted by HelloGI didnt know who collaborates with USPS in Canada...UPS, Canada Post or any other player in town but now i know that they are not running on a Perfect/Foolproof system where they are in a position of educate their customers with some more inputs like Instead of saying" Dispatched on date from place" ..."Dispatched on date from place to be delivered at destination by approx date by Canada Post"...how complicated is that!!!

Its not difficult. I dont think so ...
But unfortunitely they charge extra for that. Can you believe that? :D


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HelloG   
Member since: Jan 08
Posts: 338
Location: vasudhev kutumbkam

Post ID: #PID Posted on: 26-01-08 01:32:46

Believe me the USPS call center agents are rude( I think Arrogance thy name is American) and she was answering my questions half asleep or something.
And u r absolutely right ..she did make me feel as if my sis acted cheap in sending the parcel by regular mail when she said u cant track it step by step on dispatch n receive info will be given ...Just live with it and wait...:cuss:

I am going to get something done about it ...will again talk to Canada Post and USPS and get my parcel or at least get their apologies ..they just cant shun off my case like that for no fault of mine as Suggested by some Nobel friends here. Not willing to accept the fact that it happened Because I didnt call them whereas i did call USPS who took the parcel from US and when asked whom to contact in Canada ..told me to call back USPS only.People who have been here long enough may not realise how exasperating it can be for someone who is not able to see the " obvious/Anybody cud guess " things when he/she is misinformed !



Contributors: HelloG(7) rajcanada(2) chandresh(1) cdn_dude(1) 7wonders(1) Maharaj(1)



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