Suing Rogers -- Please help

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tungrus
Member since: Jan 10

Posts: 89
Location:
Post ID: #PID

Posted on: 17-08-10 23:34:44

Hi,

Need advice on how to sue Rogers, these guys renewed my contract for another year and offered me 4 deals, they included three on my plan and didn't include the fourth which was early unlimited calling from 6PM, now that I have used my phone after 6PM. They put all those charges on the bill.

The contract was renewed over the phone so the customer rep might not have put on my account.

The customer rep I spoke said that there could have been a mistake but did not reverse those charges.

6PM early unlimited was offered to me in April for three month initially but when I renewed the contract in June I informed them that I wanted this feature to be extended for another year (till my contract expires)...apparently the customer rep didn't put it on my account.

I am really pissed off with these people....please all suggestions are welcome...

I just can't pay for something invalid...

Ash20
Member since: Apr 06

Posts: 443
Location:
Post ID: #PID

Posted on: 18-08-10 01:32:01

Quote:
Originally posted by tungrus

Hi,

Need advice on how to sue Rogers, these guys renewed my contract for another year and offered me 4 deals, they included three on my plan and didn't include the fourth which was early unlimited calling from 6PM, now that I have used my phone after 6PM. They put all those charges on the bill.

The contract was renewed over the phone so the customer rep might not have put on my account.

The customer rep I spoke said that there could have been a mistake but did not reverse those charges.

6PM early unlimited was offered to me in April for three month initially but when I renewed the contract in June I informed them that I wanted this feature to be extended for another year (till my contract expires)...apparently the customer rep didn't put it on my account.

I am really pissed off with these people....please all suggestions are welcome...

I just can't pay for something invalid...

I understand your frustration. By the way customer service sucks with all these phone companies. Now try to contact them again and talk to different rep and explain again your issue coolly (I know it's a pain). If your issue is not resolved then ask them you want to talk to supervisor/manager (do note all the details of discussion including name of rep/manager).

If issue is still not resolved then send a complaint (with all details including name of rep/time of talk) by registered post.

Good luck.

rajivjuthani
Member since: Jun 05

Posts: 146
Location: Mississauga
Post ID: #PID

Posted on: 18-08-10 08:54:54

Send an email with complete details eg what you had , what you wanted and what is available to you now. Also be specific on how you want the remediation eg, you want a refund, want that unlimited calling after 6 pm be restored.

Send the email to the "President's office". The link etc is on the rogers website under contact us section.

I had a similar issue with a hardware upgrade and it was rectificed after I sent an email to the president's office.

Trust it helps, and if it does, please post your expereience in this forum.

RJ

challengerdeep
Member since: Jun 10

Posts: 10
Location:
Post ID: #PID

Posted on: 18-08-10 09:18:32

You can escalate the matter to the Ombudsman office...

pratickm
Member since: Feb 04

Posts: 2831
Location: Toronto
Post ID: #PID

Posted on: 18-08-10 10:05:53

How much is the bill amount?
If it's within your capacity, I'd suggest at least pay the bill on time and then try to get a refund or credit on your account.
The reason is that the billing dept. won't be concerned with your issues about customer services, etc.
After a certain period of time (I believe 6 months usually) of unpaid bill, they simply turn it over to a collector.
The last thing you need at this stage is a credit collector chasing you.

I'm curious what's the exact disputed amount?

-----------------------------------------------------------------
"Mah deah, there is much more money to be made in the destruction of civilization than in building it up."

-- Rhett Butler in "Gone with the Wind"

ecom
Member since: Jun 07

Posts: 115
Location:
Post ID: #PID

Posted on: 18-08-10 10:32:15

First of all prepare "to the point" write up of your issues.

Option#1 Call Rogers and request to speak with Manager and explain your
situation and experience. Make sure to note down
date/time/employee number of whoever you speak with in Rogers.

If issues not resolved then,

Option#2 Visit CRTC web site and send a complain via following link.

http://www.crtc.gc.ca/rapidsccm/register.asp?lang=e

Option#3 Send your write up to news papers
like "THESTAR.CA" / "THEGLOBEANDMAIL.COM"

Keep posted your progress on CD.

Ecom

tungrus
Member since: Jan 10

Posts: 89
Location:
Post ID: #PID

Posted on: 18-08-10 10:50:47

Thanks for all your responses guys, the amount is really not much. It is only $90.00 extra but still why should I pay for their errors.

Initially too when I signed the contract in the store with Rogers, I had signed for 2 years but they put in their system as three years...I had to fax my original contract to get that rectified...

This is not a way of making money, by cheating customers...

As of now I waiting for the call from the manager ....keep you posted guys...

Thanks

Contributors: tungrus(3) pratickm(2) ecom(1) dudewheresmycar(1) bebold(1) Ash20(1) rajivjuthani(1) challengerdeep(1)

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