UPS delivered my parcel to unknown - Urgent help needed.
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Location: Western Hemisphere
Posted on: 25-10-10 15:12:31
Quote:
Originally posted by Happy
Today I called the shipper of my packet after 147 hours of my reported loss. They have no information yet.
CSR asked me to call back on friday (today is monday morning - it means that they will not do anything during the week. On friday they have excuse that call back next week)
I tried to speak with their supervisor / manager, But they say that case is being handled by the back office, hence they have no information yet.
I am sure that Indian commpanies have better working procedures than american/canadian companies. and there Indian CSR donot put you on hold for 35 minutes. Also, Indian companies are courteous enough to call you back if you ask them, but canadian companies always ask you to call them back during the day time working hours. I asked the CSR that can they call me back - she informed me that their system does not support call backs and there are always callers waiting that they have to attend.
Exception is if candians/americans want to sell you something they can call you any time of the day and in the middle of the night too.
I am still very frustrated with this incident and the way it is being handled.
Why not try an alternate approach? Your package would have come from a local distribution center. I would find out who and where they are and go in person to have a chat. It might be possible to actually talk to the driver or drivers who run the route. I am saying this because there was a long time ago when someone sent my package to the wrong address. UPS then tracked me down through an old phone number in the US that I had long ago dis-connected and long story short, they were tracking me and I was tracking them and we ended up in a distribution center and I spoke with the driver who gave quite a bit of info and we both worked together and found the package. Try it out.
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Dimple2001
Quote:
Originally posted by AshwaniG
Yes I completely agree with you ..Canada is bad , Canadian system including health care and roads are bad ..Customer service sucks . Canadian public forums are worse .
India is way to go ...
Only curious to know what keeps people coming back here on different pretext .
I would not even come back to renew my PR since the country is nothing but bad.
EDIT : TSE is worse of all . See what HNU has done to all of us brown immigrants .
Quote:
To add to that list and on a different note, Canada has the most expensive cell phone plans in the world. According to what appeared on a segment on CTV news, Canadians pay upto five times more than others to use
a cell phone.
The avg monthly cell phone cost in USD: Canada was number one at $ 67.50 , US ranked 2nd at $59.99 while in India its just $12.99 a month.
All boils down to lack of competition in NA.
Happy, have patience! I think most probably you will get your money back or the product. You are getting into India versus Canada but there is a possibility that the back office they are referring to is in India.
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Any update? 
Location: INDIA (sometimes Canada)
Posted on: 29-10-10 14:56:51
After 196 hours of my repoting the non-receipt to UPS and the shipper of the packet. I called the shipper, they say they are still waiting for the response of their back office.
Then I called UPS they say that they have received a tracer request from the shipper today, and it will take anytime between 1 day to 8 days to complete the tracing and send the report back to shipper.
Another very very strange thing:: UPS tells me that they have received tracer request at 14:35 after 8 days of my my reporting. But they are telling me this at 13:10 after 8 days of my reporting. Both times are in my city.
When I told UPS that it is not yet 14:35 but only 13:10 in my city. She had no answers. I feel something fishy at UPS. I told her to put on record that how can she provide me the information about the future time to me with exact timing. She noted. Maybe they will provide some answer in the tracer's report.
Now I have to wait upto 7 more days (I donot know it include SAT/SUN or not - as UPS's CSR could not clarify) for UPS to send tracer report to the back office of sender of the packet. After that back office will take undetermined time to read that report and inform the call centre of my sender.
So, I have to keep calling the call centre after every two days to know, if there is any progress. So it is a routine activity in my daily life calling them and recoding the conversation. And eating away about 6 - 8 hours of my time every week, till I know what is happening OR till I receive something from my sender.
Probably, Everyone (myself, UPS, and the sender) will lose more time cost, then the value of the packet itself. In England, we can refer to is as "Penny wise, pound foolish", But in Canada we have to modify it to "3 pennies wise, 5 dollar foolish" because ONE POUND = 1.66 Candaian Dollar.
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Enjoy Happiness -- Happy from India
